[SOLVED]- Unfortunately the Process com.android.phone Has Stopped On Android

[SOLVED]- Unfortunately the Process com.android.phone Has Stopped On Android

Are you IRRITATED of receiving ‘process com.android.phone has stopped’ error message on your Android phone? If yes, then no need to worry, its time to say goodbye to it.

We all know that Android is one of the popular OS in this world and users just love to access Android devices. Google always put its best when any upgrade comes so that user can always experience something new.

With better battery, improved features and other things are always a concern and Google always comes better than what it came before.

But that’s not the end because users always experience some or the other errors on their Android phones. The big problem is when the error occurs from applications that you don’t have control. One of such error message is “Unfortunately the process com.android.phone has stopped”.

So today in this blog, we will discuss about this error and its fixes. So let us go through it…

Also Read: [SOLVED]-How to Fix “process com.google.process.gapps has stopped” On Android

Expert recommended

When you come across “Unfortunately the process com.android.phone has stopped” error then before going to any solutions, kindly backup all your important data in safe place. Use Android Data Backup & Restore Tool that easily backups and restore every data from your phone.

It works by one click and all your important stuffs like contacts, videos, photos, notes, call history, SMS, music files and several others are backed up with ease. This software allows viewing the files before restoring and it is easy to use.

About “Unfortunately the process com.android.phone has stopped” error

Well, the “Unfortunately the process com.android.phone has stopped” error is somewhere not so common but yes, it has troubled a lot to users especially after upgrading to Lollipop. Even now, some users come across the error that completely stops them from accessing their devices.

unfortunately the process com.android.phone has stopped

This type of error message can occur when normal function was disrupted, especially while you upgrade your phone. While receiving calls or at the time of connecting to internet, this error might occur.

Let us see some of the examples where users have reported about the issue.

I just got back from holiday with my girlfriend and wanted to back things up. My note 4 constantly says from boot up “Unfortunately the Process.com.android.phone Has Stopped”, then a bunch of other things too. Before I get to do anything, within a minute it restarts itself and continues. I haven’t had a chance to back things up yet and desperate need to save them.

From- https://forums.androidcentral.com/ask-question/821149-please-help-unfortunately-process-com-android-phone-has-stopped.html

Reasons behind “Unfortunately the process com.android.phone has stopped”

Generally when seen the causes behind this error then it was found because of SIM toolkit app. In fact if you are new to this error then its obvious that you will get confused on what to do and what not?

See some of the common reasons behind for the error:

  • Because of recently installed ROM
  • Due to firmware update failed
  • Some major modification to data was done
  • Have updated your Android OS to latest version

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10 Unique Solutions to Fix Unfortunately the process com.android.phone has stopped problem

Method 1: Clear Cache on an Android device

If you Android phone is running on OS 4.2 or above then proceed to follow this method to get rid of the error.

Step 1: First, go to Settings > Storage

Step 2: Now select “cached data” after which a popup will occur where you have to confirm to clear cache.

Step 3: At last, tap on OK and cached data will be cleared giving you relief from the error you were coming across

Method 2: Clear Cache and Data on your Phone’s Apps

This is yet another possible ways to get rid of the error you are facing. Follow the below steps:

  • Simply, go to Settings > All Apps
  • Go down and choose ‘Phone’
  • After selecting, click on “Clear Cache
  • When this does not work then repeat the same process to clear data by pressing “Clear Data
  • At last, Restart your device and check whether the problem is resolved or not

Method 3: SIM Toolkit

As it is already mentioned above that the problem was because of SIM toolkit so its better to clear data and cache of SIM toolkit.

To do this, click on Setting > Apps > SIM Toolkit.

From there, you have to clear the data and cache of SIM toolkit and at last, reboot your Android phone and check once whether Unfortunately the Process com.android.phone has Stopped error resolved or not.

Method 4: New APN Settings [For Network Problems]

Many times it was seen that the ‘Unfortunately the Process com.android.phone has Stopped’ error was occurred while trying to connect Android phone to 3G or 4G service. In this situation, simple process to get rid of it is by rooting the device and after that, pushes new APN setting.

Doing this will help you to resolve Unfortunately the Process com.android.phone has Stopped error on Android phone with ease.


Method 5: Reboot Phone

One of the most recommended and simplest ways to get rid of any error on Android phone is by rebooting your device once. This is the power to solve the “Unfortunately, the process com.android.phone has stopped” error that occurs anytime while making calls or sending messages etc.

So, reboot your device and after that check whether the problem is resolved or not. If not then move to next step.

Method 6: Wipe cache partition

Simply turn off you device by pressing long the power off/on button. After that, you have to press and hold the below keys:

  • Power on/off
  • Volume +
  • Home button

When your phone vibrates, release the power on/off button but continue pressing other two keys unless you see a menu on display. Now use the Volume keys to select “Wipe cache partition”.

Then confirm “Power on/off” button to delete the cache and select ‘Reboot phone’ to reboot your Android device.

And that’s it, now you can check the error and I am sure it will be resolved till now.

Method 7: Use AROMA file manager

Few users have reported that using AROMA file manager has fixed the error message. So you need to download AROMA manager that you can get on XDA website. This helps to clear SIM toolkit, delete the cache files and removes the phone app temporary folders.

Method 8: Stop automatic update of apps

As per the user reported and few surveys, stopping automatic update of the apps has a positive effect and has solved the ‘Unfortunately, the process com.android.phone has stopped’ error. So its time to follow the steps:

  • Go to Play Store from Home screen
  • Click on Menu icon > Settings
  • Now click on Auto-update apps
  • After that, you have to select option, Do not auto-update apps

Method 9: Uninstall recent downloaded apps

Though going through Safe Mode might show if there is a problem related to the app but which app is creating problem is not known. So its better to uninstall all the recent apps downloaded.

  • To do that, go to Settings > App Manager or Apps
  • Click on Downloaded and remove the apps that you have installed recently.

  • Now at last, tap on application and then on Uninstall

Method 10: Do factory reset

If you still come across the same error after going through all the above methods then that and I think only one option is left at last is to do Factory Reset. Follow the below steps to do factory reset of your phone to fix “Unfortunately, the process com.android.phone has stopped” on Android.

Step 1: First, switch off your Android phone

Step 2: Now, hold Volume Up + Home + Power key together. This will boot up your phone in recovery mode

Step 3: Select Wipe data/factory reset by using Volume button

Step 4: Now, press the selection using Power button

Step 5: At last, select Yes to confirm

Step 6: When reset is finished, your phone will be back to recovery mode. Just press Power button and choose Reboot system now

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Best Alternative to fix “Unfortunately, the process com.android.phone has stopped”

Apart from the above mentioned methods, there is still an alternative that will allow you to repair “Unfortunately, the process com.android.phone has stopped” error message on Android phone. This is by using a powerful tool known as Android System Repair. This is one of the best ways that fixes several errors on Android.

It easily repairs issues like black screen of death, app keeps crashing, system update download failed, and several others. So its time to Download Android System Repair and fix ‘Unfortunately, the process com.android.phone has stopped’.

Tutorial on how to fix “Unfortunately, the process com.android.phone has stopped” on Android

Step 1: Connect your Android device

After you install the Android System Repair, search for “Repair” option and tap on it

Now connect your phone to PC via USB cable and then tap on “Android Repair” among 3 choice

Here in device information screen, choose correct brand, model, name, country/region and carrier details. After that, confirm warning message and tap on “Next

This will erase all data on your device. Type “000000” to confirm and then proceed

NOTE– It is recommended to backup all your Android data before you select repair option for Android

Step 2: Repair Android device in Download mode

Before you proceed to repair mode, it is important to boot Android phone in Download Mode. Below are the steps to boot Android phone in DFU mode.

For a device with Home button:

  1. First, switch off your phone or tablet
  2. Now press and hold Volume Down, Home, and Power buttons for 5s to 10s
  3. After that, release all the buttons, and then press Volume Up button to enter the Download mode

For a device with no Home button:

  1. First, switch off the Android device
  2. Now, press and hold the Volume Down, Bixby, and Power buttons for 5s to 10s
  3. At last, release all the buttons, and then press Volume Up button to enter the Download mode

Now tap on “Next” button and program will begin downloading firmware

As soon as downloading and verifying the firmware is over, the program will start repairing your Android phone automatically

At last, all the issues on your Android phone will be resolved now


Well, it is not easy to say that Android users are far from any kind of error or issues. It has seen many times Android users come across several issues and they don’t know how to deal with. In this blog, I have discussed few quick methods to fix “Unfortunately, the process com.android.phone has stopped” on Android and hope that applying the solutions will surely help to solve the error experienced by users,

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