[Solved]- 6 Proven Methods To Fix Sorry, This Media File Doesn’t Exist (On SD Card/Internal Storage) On Android

[Solved]- 6 Proven Methods To Fix Sorry, This Media File Doesn’t Exist (On SD Card/Internal Storage) On Android

Did you encounter an error message “Sorry, this media file doesn’t exist on your SD Card” or “Sorry, this media file doesn’t exist on your internal storage” while accessing any media files or WhatsApp files?

If yes, then stay calm and read this blog thoroughly. Here you will get some of the best troubleshooting ideas to fix the above error you have come across.

Well, this kind of error is common when you access WhatsApp media files. There were many users who have reported about this error at the time of accessing media files. Now this error should be resolved soon but how?

In this blog, we will go through the reasons behind the error and will try out level best to fix “Sorry, this media file doesn’t exist on your internal storage/SD card”.

Practical scenario

Sorry, this media file doesn’t exist on your SD Card (WhatsApp error). Can you please help me?

I have copied some of the videos from device memory to SD Card and deleted those videos which were in the device memory. When I try to open a video on whatsapp, it pops up ‘Sorry, this media file doesn’t exist on your SD Card’. Most of the videos are blurred. I have already transferred the videos to SD Card and this pops up.

From- https://www.reddit.com/r/AndroidQuestions/comments/59ia2i/sorry_this_media_file_doesnt_exist_on_your_sd/

Causes for ‘Sorry, this media file doesn’t exist on your internal storage/SD card’

When the reason was found then its not unknown from user. Because the error was coming due to disappearing of those media files. The media files are deleted from users side and so it also gets removed from server as well.

Second reason was found because of OS update on phone. Whenever you update your phone then all the junk files are removed from WhatsApp and later on you get the error message.

There can be other possible reasons as well that can remove the data stored on phone and when accessed those media files then such error occurs.

So there can be several reasons for the error but important thing is how to fix it.

Let’s walk below and check some of the best troubleshooting methods to solve “Sorry, this media file doesn’t exist on your SD card/internal storage”.

How to fix error ‘Sorry, this media file doesn’t exist on your SD Card/Internal Storage’

There are several methods that can help you to fix the above error. Here you will get few of them that will surely fix the error you are coming across.

So let begin:

Method 1: Restart Your Phone

One of the best ways to deal with such kind of error is by simply restarting your phone once. This method is very useful in fixing small glitches and hopefully, you will also find your media files after restarting the device.

  • First, switch off your phone and again switch it ON.
  • Wait for some time until phone reads every files on SD card
  • Now you can go to media files and access them

If this method does not solves your problem then move to next method.

Method 2: Unmount and again mount SD card

This is also one of the best ways to get rid of the error.

  • First, open Settings on your phone
  • Then go to Storage and click on Unmount SD card

  • Here wait for some time and click on Mount SD card
  • After that, move to File Manager and check all the media files

That’s it.

Method 3: Copy deleted media files to original WhatsApp folder

Remember that whatever media files like videos and photos that comes in WhatsApp gets saved automatically in Gallery under WhatsApp folder.

Therefore, whenever you come across “Sorry, this media file doesn’t exist on your SD card/internal storage” on your phone then once check if those files are available in Gallery or not. If those files are available then immediately move them to another folder.

To overcome this, you should access the deleted photos and videos in phone memory. Then copy and paste them in the WhatsApp folder and after that, again try to open those files in WhatsApp. This will surely help to fix the error you encountered.

Method 4: Eliminate Write Protection from SD card

The error is common to occur when SD card is in write protected mode. However, you should check it once by following the below steps.

Step 1: First connect SD card to computer and then tap on Start button

Step 2: Now search CMD or Command

Step 3: Then right click Command Prompt and select Run as administrator

Step 4: Here type diskpart and then press Enter

Step 5: After that, type attrib -h -r -s /s /d drive letter:\*.* and press Enter

Step 6: And now type Exit and click on Enter

Method 5: Recover and replace missing media files

NOTE– The below steps works best on sent images directly in chat

  • First, go to Whatsapp.com
  • After that, login to account
  • Now, try to load the images or the media files that wad showing error on Status or from chat. In some cases, the image can be viewed fine.
  • Here download the image or the file by using Download option from upper right corner. If you can view the image then stop here
  • Apart from these, you can also connect your phone to computer and then transfer a copy of the file that is downloaded. After this, look for WhatsApp folder on phone that is located on internal storage or in SD card and then simply paste the WhatsApp pictures on root of the folder. For video files, you can paste them in their correct path or folder
  • At last, move back to WhatsApp and now try loading the status or image again

Method 6: Recover deleted media files from Android using Android Data Recovery software

When you don’t get any option to recover your deleted media files then only one option is left and that is using a recovery program like Android Data Recovery. This is known as the best recovery tool that easily retrieves every data from Android phone with ease. Whatever media files you are missing like photos and videos, they all are recovered.

Apart from video and pictures, other data as well like contacts, SMS, documents, call history, WhatsApp, notes, audio files and many more are restored. This program works in every data loss situation as it deeply scans the device to find out the media files from internal storage as well as SD card.

So to easily get back the media files from Android internal memory/SD card, Download Android Data Recovery tool and recover missing media files easily.

Steps to recover media files on Android

Step 1. Connect Your Android Phone

First download Android Recovery software and then select “Recover

Now connect your android device to PC via USB cable. Also be sure you have enabled USB debugging. After your device gets connected, below mentioned image will appear:

Step 2. Select the file types to scan

After your device is connected to PC, Android Recovery software will display data types that it supports. Here you have to select the data types you want to recover.

If your device is rooted then the software will show you two options: Scan deleted files and scan for all files. Here selecting scan for all files will take longer time but will work effectively.

After that click on “Next” to continue the process.

Now it will scan your device to rescue lost data. This will take few minutes.

Step 3. Now preview and recover deleted data

At last when the entire scanning gets over, you have the preview option where you can check which data to recover. Select them and click “Recover” to save all lost data on your PC.


The error that you have come across ““Sorry, this media file doesn’t exist on your SD Card/internal storage” is faced by several Android users. This is not a new thing but there are solutions to fix it. In this blog, I have discussed 6 methods to solve the error and hope, following them will help you to get rid of such issue.

Further, if you have any suggestions or queries then drop them in below comment section.

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