[9 Ways] Fix Genshin Impact Keeps Crashing/Stopping On Android

Are you getting irritated as Genshin impact crashes continuously on your Android phone? If yes then you are not alone.

Genshin Impact is a popular online game played for free and available for Android, iOS, Windows, Nintendo Switch, and PlayStation. In this game, you can explore a new world of fantasy and can control one character among four in a party.

However, some users have reported crashing issues while playing the game. This situation can be frustrating for anyone and want to fix it ASAP.

Therefore, I have come up with this article where we will go through the reasons behind the error and how to fix Genshin Impact crashing on Android.

How To Fix Genshin Impact Crashing/Stopping On Android Phone

Such kind of unexpected error occurs while playing the game. But nothing to panic about as there are ways to fix Unfortunately, Genshin Impact has stopped error.

So let’s read further.

Method 1: Force Stop Genshin Impact

When the Genshin impact keeps crashing on your mobile you can fix the error by force-stopping the app. This can help you to fix the issue easily.

Follow the below steps:

  • First, open Settings on your phone
  • Then, move to Apps & notifications and click on All Apps
  • Now, look for the Genshin Impact app
  • Click it to open and choose the Force Stop option

force stop genshin impact

Finally, restart your phone once and check if Genshin crashing on mobile is resolved or not

Method 2: Delete Genshin Impact Cache & Data

There may be a chance that the app cache files have been corrupted and it’s getting you into trouble. It happens most of the time when the temporary data creates a problem. So you are suggested to clear the app cache and data to fix Genshin impact isn’t responding.

Here is what you have to do:

  • First, open Settings on your device
  • Now, click on Apps & Notifications > See All Apps
  • Next, find and click on Genshin Impact app
  • Then, click on Storage & Cache

delete cache genshin impact1

  • Finally, click on the Clear Cache option and confirm it

genshin impact cache

After this, check if the error Genshin Impact crashing during startup is fixed or not.

Method 3: Check For Low Storage Space

One of the major reasons for Genshin impact not loading Android is due to less storage on the phone. Many games such as Genshin generate lots of files and delete them in the background while playing. In this case, if there is less space then the process will become slow and somewhere the game lags.

Check For Low Storage Space

Therefore, you are suggested to check your device and ensure it does not have too much space. If it has then make some storage by deleting unnecessary files.

Method 4: Close All Background Apps

While playing the game, avoid running any other apps in the background. This is highly recommended because there may be some apps that use your network resources and this affects your game.

So, if you close all apps running in the background then you can play Genshin Impact without any lagging or crashing error.


Method 5: Use Minimum Graphics

Another reason for Genshin crashing on mobile is due to high graphic settings. Most users play the game on high graphics due to which the game crashes.

So you should change the settings of graphics quality before you play the game. This will surely help to avoid the lagging or crashing issue.

Follow the below steps:

  • First, launch the game on your phone
  • Now, click on Menu > Settings
  • Next, click on the Graphics option

genshin graphic settings

  • Here, change the quality to the lowest

Method 6: Update Genshin Impact

When you play the game without updating it also you can face the issue. This is a common reason as using the outdated version of the app is not compatible with your phone and hence, it pops an error.

Therefore, you should check if there is any update required and then move ahead.

Follow the below steps:

  • First, open the Google Play Store on your phone
  • Now, click on the Menu icon > Manage apps and device option
  • Then, look for the Updates Available tab
  • Here, search for Genshin Impact and click on Update option

update genshin impact

That’s it

Method 7: Remove Unwanted Audio Packs

As you know less storage is one of the major problems and due to this, several apps do not work or crash frequently. Therefore, you should delete some unused voice packs to free up some storage.

Here is what you have to do:

  • First, open the Genshin game
  • Now, open Paimon Menu > Settings > Language option
  • Under Language, select ‘Manage Voice-Over Files’

delete unused voice pack

Here, all voice packs will be visible in English, Japanese, Korean, etc. From here, players can select which one to keep and rest to delete. Remember, around 4-5 GB of data is available in every pack, and removing them will add lots of space.

Method 8: Uninstall & Reinstall Genshin Impact

In most situations, reinstalling the app helps to get rid of the issue easily. Here also suggested reinstalling the app as it will help to fix Genshin Impact keeps stopping error on Android.

Follow the steps:

  • First, tap and hold the Genshin Impact app on your phone
  • Now, click on Remove Or Delete app and confirm the same

uninstall genshin impact

  • After that, open Google Play Store > search for Genshin Impact app
  • Finally, tap on the Install option


That’s it.

Method 9: Go For Factory Reset

When nothing works for you then the final solution suggested is to do a factory reset to fix the crashing issue. This process will reset your Android phone to default. At the same time, it will delete all your data from your phone, so back up your stuff previously.

Follow the factory reset steps to fix Genshin Impact mobile keeps crashing:

  • First, open Settings on your Android device
  • Now, click on Backup & reset option
  • Then, click on Factory data reset > reset device
  • Finally, tap on Erase Everything option

factory reset


Why does Genshin Impact keep closing?

There are several reasons for Genshin Impact keep crashing or closing error. Some of them are:

  • Less storage
  • Fault in games
  • Outdated game version
  • Using high graphics

Why can’t I open Genshin Impact mobile?

Obviously, there may be some reasons affecting the game to open smoothly.

  • Fewer requirements on your device
  • Laggy or less storage
  • Game files are corrupted
  • Blocked by virus-detecting tool

How do I stop Genshin Impact from crashing?

You should follow the below tricks to fix Genshin Impact keeps crashing:

  • Delete app cache
  • Use minimum graphics
  • Stop background apps
  • Make space on the phone
  • Reinstall the game
  • Update the Genshin game

Final Words

Finally, this blog ends and I hope you have successfully fixed Genshin Impact crashing error on Android phone. There may be various reasons behind the error affecting the smooth play of the game but nothing to frustrate. Simply follow the above tricks to get rid of the error.

Further, if you have any suggestions or queries then drop them in the comment section below.

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